Please do not be alarmed at the apPearance of your plants when they arrive, shrubs and perennials are often dormant when the are delivered so they may not have any leaves and apPear dead if ordered in autumn or winter but the will spring back to life as soon as the weather picks up. Try to plant them as soon as possible after you receive them and give them some time to establish themselves in their new homes.

Bulbs and perennials planted in autumn will not flower until spring or summer, so be patient.. it will be worth it, when it comes to gardening, patience isn’t just a virtue it’s essential!

Both the website and the Credit Card Clearing Company (Bibit) use cookies to enable a safe and secure shopping experience and a secure transfer of your payment.

A cookie is just a key written on your pc/Apple so the shop can keep track of what is in your Basket and the Credit Card Company uses it to make sure that he who is shown the payment information is actually the same person that placed the order.

Due to strict security settings on some pcs/Apples the website might not be able to place this cookie, causing either a failure to put anything in your Basket or an error during the payment procesing ("order not found or already paid").

We will dispatch your order at the appropriate time for planting in your area even if we have the product that you have ordered in stock earlier. If you would prefer to receive your order earlier than the appropriate planting time, you need to select the ASAP option at checkout or contact customer service with your request.
In spring we hold orders until all danger of frost has passed (March). In autumn we hold orders until the temperature drops and the soil cools down a little (September).

Once the season begins (spring and autumn), we collect all orders up until Monday morning. All orders are then shipped on Tuesday afternoon, we like to make sure that items are in boxes no longer than necessary. Delivery can take from 5-8 working days to arrive. If it takes any longer please contact customer service.

Due to the delicate nature of our products there is no need for returns, we would dispose of it's contents on arrival. If there is something wrong with your item(s) just email us describing the problem and we will replace the item for you free of charge. We trust our customers. 

If you did not receive our email containing your password or our order confirmation, in may be  caused by the fact that the password and/or confirmation email sent to you has been considered as spam. Check your junk mail folder just in case it has gone to there instead.

No we do not bill your credit card straight away. When our creditcard processor (Royal Bank of Scotland - Bibit) captures your credit card information there is a 5 day delay before your card is actually billed. This leaves time to cancel the order without actually having to reverse payments, should this be required.

If there is a problem with your order, you should contact our customer service either by free-phone or by email (use the contact us button on the main menu for further details). They will make sure that your problem is dealt with swiftly, we always believe our customer!

Plants and trees are either sold as pot plants, plugs or bare roots. What type is used for a specific product is indicated on the detail page of that specific product.