When your plants arrive and do not resemble the picture on the website and seem dry. Please do not worry we anticipate this. We have years of experience of this so let us explain. Our photos are for illustration purposes only, the pictures on the website is of mature plants in their flowering season but as we deal in live products and as season and weather dictates, the condition and sizes may vary.
With mail order plants, the power of the plant is stored in its root system. We understand they may not initially look as attractive as plants in a garden centre, but they are just as strong or even stronger.
Because people usually buy plants buy their apPearance, plants are forced into flower to look attractive in a garden centre, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover. Our plants do not waste any energy, they are hardened and just waiting to boost into life in your garden.
The reason why plants arrive dry is because we try to prevent the from sweating and developing fungus quickly during transit, also the extra moisture would potentially damage the packaging. We advise watering upon arrival and giving the time to recover from the shock of being in a dark box for a few days. Your plants will appreciate this.
If you follow our guidelines enclosed, you will be rewarded in the growing season by watching your plants growing into mature and very strong plants.
The reason you will not see any flower heads on your plants when they arrive is because flowers are delicate and wilt quickly during transit so we remove them before packing. Doing this also helps to promote new and bushy growth.
Do not be alarmed if you receive your plants without leaves, because in autumn and early spring these plants are deciduous, so it normal for them to look like that. This does not mean its dead, in fact its still very much alive.
There is always one way to know if something is dead or not and that's by scratching the bark hard with your thumbnail and if its green under the bark then its alive and will flourish in spring. However if its brown when you scratch, then its dead or dying. And in this case just contact us.
We mainly supply Herbaceous perennials as bare roots , They are plants that will die down naturally to ground level in late autumn/winter and will re apPear again next spring/summer. As they die down naturally, they may apPear lifeless or as if they are dying but they are not , this is known as being dormant. You will be surprised just how quickly they develop once the temperature rises..
Rest assured your order is guaranteed so if you are still unhappy please contact our customer service. We wish you lots of success.
