snelle leveringGratis verzending vanaf €25

Gratis verzendingVoor 15:00 besteld morgen in huis* (m-v)

zaterdag leveringWij leveren ook op zaterdag

gratis retournerenGratis retourneren

Your Guarantees

Satisfaction Guarantee

If on arrival your plants are not up to your standard, you can apply for a full refund.  Due to the perishable nature of the product contact customer service before you send any plants back.

Grow Guarantee

Your plants are guaranteed to grow normally and will be replaced / refunded*  witihin the following timespan:

  • Flowerbulbs -  1 flowering season**
  • Small houseplants - 3 months
  • Large houseplants - 12 months
  • Annuals - 3 months
  • Bonsai - 1 Year
  • Fruit Trees and Shrubs -1 Year
  • Perennials - 1 year
  • Patio (standard) trees - 1 year
  • Roses - 1 year
  • Shrubs - 1 Year
  • Trees - 3 years
  • Waterplants - 1 year

On all hardware the manufacturers guarantee is applicable.

Customer Service Guarantee

We have native english speaking customer service that will do their utmost to help you out. They are available for you all week by Email and by Freephone (UK landlines only, business hours) , see  our customer service page for details

Sometimes things go wrong but our customer service will always aim to leave you as a happy customer. We realize that it takes some confidence to order plants online, our customer service will not let you down!

 *if taken care of properly and after following our planting instructions (neglect such as not watering the plant is excluded). You might be asked for a photo by our plant expert to determine the condion of the plant(s) and the environment they are growing in.This solely to find out what the reason is behind the failure of the plant, and to determine  if we should replace the plant(s)  or provide a refund (if growing conditions are very bad it does not make sense to send the same plants again).

**spring flowering bulbs are planted in autumn and flower next spring and therefore guaranteed until spring, summer flowering bulbs are planted in spring and flower in summer/autumn therefore guaranteed until the autumn.

 

Free newsletter Free newsletter

Receive our Free GardenLetter

Stay informed about New Plants, Garden Tips and Seasonal inspiration!